Senior People Centre Advisor - 6 Month Fixed Term Contract

People Centre Senior Advisor

Contract: 6-Month Fixed Term Contract
Hours: 9:30am - 5:30pm
Location: Birmingham/Leeds (working from the office two days per week)

Our client's People Operations function is a cornerstone of their UK business. Operating from 20 UK locations and sitting within Central Services, they do work that matters.

Within Central Services, they are part of a community of experts across a wide range of critical activities who help grow, run, and protect the organisation in the UK.

From HR and Learning, Finance, Procurement, Facilities and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, their approach is focused on driving improved performance, supported with diligence and expertise.

Our client is one of the world's largest and most respected consultancy businesses, having supported the UK through times of change and challenge. They proudly stand beside the institutions and businesses that make the UK what it is.

The Opportunity

Working as part of the Finance and People Operations team, you will be responsible for delivering business-focused and best practice HR support. Your role will include managing a variety of HR queries and being the first line of contact by phone and email. You will provide initial guidance, advice, and support to employees. Your proactive approach will support all activities in the Employee Lifecycle.

You will work on building strong, trusted relationships with key stakeholders, particularly with internal teams such as Payroll, Talent, Immigration, and Benefits.

Whilst establishing yourself as a credible advisor, your ability to challenge and provide sound advice will be instrumental in fostering an essential collaborative environment. You will work collaboratively across the business ensuring a seamless, first-class HR service.

Upholding the organisation's values, you will serve as a role model for your stakeholders and within the team.

What will you be doing?

• Monitor, allocate, and work tasks from systems used (ServiceNow, SuccessFactors, and Appian), ensuring urgent requests are reviewed, allocated, and flagged to the appropriate area/team promptly and accurately
• Adhere to all Service Level Agreements for agreed processes and highlight issues to the Team Leader
• Data entry based on business requirements
• Act as the first point of contact for queries via phone and email
• Maintain strong working relationships with relevant internal and external stakeholders
• Deal with complex queries, advising on policy matters and escalated issues
• Manage projects for internal teams such as Talent and Benefits
• Support with sharing communications across the wider business
• Take a proactive approach to educating and supporting EXL team members with queries
• Deputise for Team Leaders as required, keeping the Assistant Manager informed of any day-to-day issues
• Take responsibility for ad-hoc project work and processes as required by the Management Team
• Contribute to department meetings and lead on specific sessions where relevant
• Promote continuous improvement within the business and internal teams
• Work with the Management team to improve operational efficiency
• Assist with reporting and MI when required
• Support with SOP review and process maps as needed

Experience

• Ability to build relationships and communicate with people at all levels
• High levels of resilience, with experience working in a highly pressurised, customer-centric environment
• Proactive and high-energy individual with a positive approach
• Logical, systematic approach to issues, thinking outside the box and weighing up all options to make informed decisions
• Excellent written and verbal communication skills
• Ability to influence and confidently negotiate at all levels
• Strong organisational, literacy, and numeracy skills
• Good IT proficiency, including Microsoft Excel, PowerPoint, Word, and HR systems such as SuccessFactors or equivalent

If you're passionate about delivering exceptional customer support and want to be part of a People team that values collaboration, innovation, and continuous improvement, we'd love to hear from you. This is your opportunity to join an organisation where your expertise will help shape a seamless employee experience.

Apply today and take the next step in your HR career!

Lorien Internal is acting as an Employment Business in relation to this vacancy.