Service Desk Operative

Service Desk Operative (Shift Operations)

Location: Cheltenham
Employment Type: Full-time, Shift-based
Shift Pattern: Day, Day, Night, Night, Sleep, Rest, Rest, Rest

About the Role

Join a small team responsible for real-time monitoring of data delivery, client systems, and networks. You'll manage incidents, take remedial action, and escalate when needed to ensure uninterrupted service. This role requires strong problem-solving skills and the ability to stay calm under pressure.

Key Responsibilities

• Monitor client systems, networks, and data delivery
• Investigate and resolve incidents, escalating where necessary
• Engage with stakeholders to maintain service continuity
• Conduct risk analysis for planned infrastructure changes

What We're Looking For

• Experience in Service Desk/NOC or similar environment
• Ability to react quickly and effectively during live incidents
• Strong communication and stakeholder engagement skills
• Familiarity with monitoring tools and ITIL practices (advantageous)

Why Join Us?

• Structured shift pattern with predictable rest days
• Training and career progression into technical operations

Apply today and help us keep critical services running smoothly!