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Service Designer - Retail - 6 Month Contract
Order Management / Checkout & Pay (Arrivals and Departures)
We are looking for a strong and experienced user-centred-design Service Designer candidate to work across two connected teams: Order Management and Checkout & Pay. This focus will also be supporting customer fulfilment.
The objective is to make the fulfilment and relationship aspect of the customer experience a best-in-class service across all touchpoints: Areas for investigation and development include easy payment, careful packaging, warm delivery, install, to resolve pain-points and grow market share and loyalty however you buy.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age