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IT Support specialist, Belgium, Dutch speaking, 6 months, 300 euro a day
IT Support specialist is required by a leading consultancy in belgium for a long term project
Need to be a Dutch speaker.
TCS Remote support for the Campus in Gent.
The Time Critical Support Specialist role provides support to the business in using applications and services, and contributes to maintaining and operating our end users and onsite services.
The Time Critical Support Specialist role will provide support locally on the campus and will be involved mainly in: - Incident management - Problem management - Change management - Access rights management
Key responsibilities: * Register all incoming questions and incidents in an Incident Management Tool, according to the Support process. * Resolve the incidents or assign the tickets to the Local On Site team or other support functions and follow up. * Regularly provide information to endusers, individually about their tickets and generally in the event of operational IT-disturbances. * Utilize Knowledge Management System. Contribute to and drive knowledge management and the documentation of errors and known workarounds * Follow the requirements concerning Information Security described in Security Handbook. Ensure correct use of security policies and raise security issues where discovered * Contribute to discussions on and drive methods to improve team's efficiency and quality of delivery * After a while ( ± half a year ) become a member of the workgroup to get & keep stability in the wireless network of the customer * Participate in development of new operation techniques within the team and contribute to designing solutions in support * Secure specialized training for specific support tasks requiring unique knowledge * Work in shifts ( 5h till 22h ) * Sunday evening check at from 21 till 23 ( to check systems before production start ) * Collect measurement data (resolution time, work effort and others) as assigned by management
Experience: Very good computer and IT-peripheral knowledge. Very good skills and interest in IT-networking , experience of 1 year. General application system landscape knowledge. Good communication skills to secure the runtime of the global applications on the local site.
Lorien Plc is acting as an Employment Business in relation to this vacancy.