Key Responsibilities and Deliverables:
- To provide 3rd line technical support to customers including server, desktop and networking infrastructure.
- To liaise with and build strong working relationships with key customer contacts.
- To record all calls to ensure accurate information about the client's systems is maintained and available to other support personnel and account managers.
- Microsoft Autopilot
- MS Windows Server 2008R2 or above
- Microsoft Exchange
- Office 365
- Windows Server including ADFS and Active Directory
- VOIP - Trader Systems or CISCO Telephony
- Citrix Netscaler, Xenapp and Xendesktop
- Disaster Recovery experience
- MSP Experience
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age
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