Business Analyst - Web Enhancements and ChatBot Selection

Business Analyst - Web Enhancements and ChatBot Selection
  • £430 - £468.50 per Day
    DAY
  • Contract
  • Southampton, Hampshire, England, UK Southampton Hampshire GBR SO16 0AS
Job Ref: 50207482
Sectors: Web, Digital & Mobile Software Development Design & Architecture Network, Telecoms & Infrastructure
Date Added: 14 May 2020

Business Analyst - Web Enhancements and ChatBot Implementation - Southampton - ASAP Start - £430 - £468.50 per day - IN SCOPE OF IR35

Business Analyst - Web Enhancements and ChatBot Implementation

My client, a government body are in the process of reworking their customer's web experience of interaction with them and are looking for a Business Analyst to lead the Chatbot selection of this process.

Project Title: Chatbot

Project Detail:

  • Clearly defined and socialised scope, benefits and goals. User journey maps which demonstrates how the tool will be used by internal and external customers.
  • Requirement artefacts which explain the both functionals and non-functional requirements detailed appropriately for both business and technical teams.
  • Other deliverables as appropriate to the project which support clarity and understanding and ensure on time, to budget delivery.

Experience:

  • Experience of applying a range of techniques within the business analysis skillset to deliver a technical solution which supports strategic goals and can be implemented within the holistic business environment.
  • Breadth of experience in defining and refining technical, data and customer requirements
  • Experience of influencing and eliciting information from stakeholders of all levels cross-organisationally.
  • Experience in delivering a ChatBot tool or similar customer support solution (desirable)

Behaviours:

  • Liaises and builds proactive relationships with internal and external stakeholders to understand the customer use cases, and to manage stakeholder requirements in line with business needs, to facilitate definition and delivery of coherent, appropriate solutions
  • Uses business analysis techniques to provide and present a holistic evidence base and supports its use to enable informed decision making by stakeholders and explain technical detail and limitations
  • Takes accountability for the quality of the evidence base generated to support stakeholder decision making
  • Plans analysis activity and is able to accurately estimate timelines for analysis
  • Maintains open communication channels with all stakeholders ensuring ongoing consistency of understanding regarding business needs, objectives, priorities and requirements

Business Analyst - Web Enhancements and ChatBot Implementation - Southampton - ASAP Start - £430 - £468.50 per day - IN SCOPE OF IR35

Business Analyst - Web Enhancements and ChatBot Implementation

Lorien Plc is acting as an Employment Business in relation to this vacancy.

Lorien
13/06/2020 16:06:09
GBP 430 430
Contact Consultant:
Chay Hedges

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