Service Desk Analyst

Job Ref: 50204144
Sector: Support & Administration
Job Type: Contract
Date Added: 24 January 2020
  • Rickmansworth, Hertfordshire, England, UK Rickmansworth Hertfordshire GBR WD3 9YS
  • £100 - £120 per Day
    DAY
  • Amy Chinery
  • 44 203 909 5189
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Service Desk AnalystRickmansworth Initial 3 month contract

Skills & Abilities:

Good technical knowledge.

Customer Focuses, genuinely wanting to deliver a first-class service

Ability to interact with customers at all levels

Maintain a professional helpful attitude with all users

General Knowledge of IT based applications. Windows XP, MS Office, Outlook, VPN Client Software, Internet Explore etc. Basic Networking Trouble shooting

Experience Call logging systems ie Marval, HP Openview

Exemplary Telephone skills, Ability to interact with customers at all levels, maintain a professional helpful attitude with all users

Experience of working on a Service Desk/Helpdesk is essential where as internal Service Desk experience is highly desirable

Duties:

To work within a Service Desk, which is Single Point Of Contact for users, IT Services and 3rd party support.

Recording and monitoring the progress of incidents according to agreed service levels

Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.

Maintain high level of first time fix rate to achieve Service Desk Key Performance Indicators

Please apply online or call 0203 909 5189 for immediate consideration.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
23/02/2020 10:17:55
GBP 100 100