Application Support Engineer

Job Ref: 50203957
Sector: Network, Telecoms & Infrastructure
Job Type: Contract
Date Added: 13 September 2019
  • Derby, Derbyshire, England, UK Derby Derbyshire GBR DE24 9BD
  • Competitive
  • Amy Chinery
  • 44 203 909 5189

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Application Support / Service Desk / IT Support / SQL / ITIL Exciting opportunity for an Application Support Analyst to join our team based in Derby.

The Application Support Analyst will work within ITIL best practice framework to provide first point of contact technical application support for customers. Key responsibilities: *Trouble shooting, diagnosing and resolving (based on knowledge) application & database related technical issues within a SQL, Web & Server Process environment. *Being first point of contact via phone, email and customer portal. Managing customer liaison, pro-active feedback and customer queries from ticket creation to resolution. *Log calls in the Service Desk call logging system *Call follow through with 2nd Line Analysts, Development Leads and 3rd parties where necessary. *Flagging common issues for problem investigation and resolution. *Linking recurring Incidents to open problems. *Customer feedback and ticket resolution. *Daily/weekly monitoring checks on customer systems following runbook instructions *Logging and organising hardware maintenance incidents with 3rd party vendors *Review 3rd party support contracts and flag when renewal is required *Maintaining documentation and Configuration Management Database Key skills and experience required: *Previous experience working in an Application Support type role. *Experience working in a SQL, Web & Server environment. *You will ideally have exposure to ITIL practices. *Very good communication and customer service skills.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

13/10/2019 15:10:58