Telephony Product Manager

Job Ref: 50202386
Sector: Other
Job Type: Contract
Date Added: 23 July 2019
  • Edinburgh, Scotland, UK Edinburgh Edinburgh GBR eh2 4qz
  • Competitive
  • Rojda Kilic
  • 44 131 257 4994

Quick Apply

Submitting application, please wait..

Request a callback

Send To A Friend

Telephony Product Manager

Our banking client has a requirement for an experienced Telephony Product Manager to join their Edinburgh based team on a 6 month contract basis.

Key accountabilities include:

  • Driving the Team's activities to ensure that the platform integrity is maintained in line with technical roadmaps
  • Ensuring the operational health of their platform covering all aspects of Service, Risk, Cost and People, to ensure availability for business use to agreed service level agreements
  • Managing change demands from Domains or Centres of Excellence
  • Responsible for a team of individuals, and will also contribute to, lead, or support wider improvement initiatives across Technology
  • Cisco Contact Centre knowledge .
  • v10 for UCCE , CVP, CUCM , CUBE , CUSP and Media Gatweways.
  • Desired knowledge in eGain, Nuance would be an advantage

Should this position be of interest please submit your CV and I will be in contact by telephone as required.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

22/08/2019 11:28:14