PC Support Engineer

Job Ref: 50201620
Sector: Support & Administration
Job Type: Contract
Date Added: 11 June 2019
  • Shirley, West Midlands, England, UK Shirley West Midlands GBR B902NE
  • £100 - £109 per Day
    DAY
  • Eleanor Leahy
  • 0113 8878074
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Are you looking for your next contract Desktop Support Engineer role?

If you have a proven track record of providing second line support in a large fast pace constantly evolving environment then this role is for you. You will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

Responsibilities

You will be responsible for providing 1st and 2nd line support to all users ensuring that you consistently meet or exceed customer expectations while gaining their trust and respect. Determine and recommend which products and services meet the customer's needs. Multitask following processes and procedures to ensure all problems are resolved in a timely manner. Maintain, analyse and solve computer software and hardware problems. Identify analyse and repair product failures and order and replace parts. Assist with Resolving Tier 1, 2 & 3 issues and provide hands on support when necessary through cooperation with resolver groups

Job Requirements

  • Knowledge of Windows 7 or above
  • Knowledge of Mac produces
  • Interface with hardware and software vendors to plan and problem solve resolutions.
  • Install PC, peripherals and LAN-based equipment.
  • Assist with setting up security, file access and other administrative procedure associated with moves.

Desirable

  • Active Directory
  • MCSE
  • SCCM

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
11/07/2019 17:08:09
GBP 100 100