Service Desk Team Leader - Hybrid

Service Desk Team Leader - Hybrid
  • £25,000 - £30,000 per Annum
  • Permanent
  • Belfast, County Antrim, Northern Ireland, UK BT14 8RT Belfast County Antrim GBR BT14 8RT
Job Ref: BBBH34239
Sector: Other
Date Added: 18 January 2023

Service Desk Team Leader - Hybrid

  • £25,000 - £30,000
  • Permanent
  • UK Based
  • Newtownabbey Ireland
  • Diverse Company culture

We're collaborating with a prominent brand in the Technology and Software Solutions (TSS) market that is looking for a Service Desk Manager with knowledge of managing teams.

The Role

The Service Desk Manager role is an important operational leadership role within Service Management structure. You will be responsible for providing Service Desk support for the to a well-known reputable client.

As a Service Desk Manager, you have a seat at the table with the client's Technology and Software Solutions Management team and play a key role in shaping the service as we continue to grow.

Day to Day Responsibilities

  • Lead, manage and mentor the Service Centre team within Operations
  • Manage a cohort of service desk analysts to deliver high standards of customer care
  • Goal setting, skill enhancement and coordination of performance review activities for Service Centre employees
  • Mentorship

Essential Skills

  • Previous experience in Service Centre Management
  • Great excel skills and ability to pull out meaningful data from numerous locations to create quality reports and presentations.
  • ITIL Qualified Preferred
  • Experienced in dealing with Senior Leaders and Customer Stakeholders
  • People Management/ leadership Experience and team working

Some Amazing Benefits:

  • 25 days holiday plus our holiday buying scheme
  • An excellent pension
  • Private Healthcare
  • Cycle2Work scheme
  • Wellbeing subsidy
  • Annual volunteering day - to give something back to your community

If you'd like to play a key part in our journey, then please send us your CV

Please apply to this advert or email your CV

Tel: +44 20 7654 1180


Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

17/02/2023 13:34:23
GBP 25000.00 30000.00 Annum
Contact Consultant:
Teddy Simpson

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