Desktop IT Support Engineer - OUTSIDE IR35 - new job in London, UK

Desktop IT Support Engineer - OUTSIDE IR35
  • £275 per Day
  • Contract
  • London, England, UK London London GBR SE1 8NW
Job Ref: BBBH32612
Sector: Other
Date Added: 20 September 2022

Desktop IT Support Engineer - OUTSIDE IR35

We are recruiting for a Desktop IT Support Engineer to assist with remediation work on Windows OS patching and upgrades. This will be on an initial 6 month contract, mainly remote working with occasional travel to London and Outside IR35.

This role provides 2nd level technical support to successfully resolve complex and in-depth technical incidents, problems and requests. It acts as an escalation point from 1st line and Onsite service analysts.

2nd Line Support provides services to the Centralised Service Desk and Onsite Service teams for complex and next level technical issues and requests, allowing the 1st line support resources to process and resolve tickets in a timely manner. 2nd line support resources typically have a greater level of technical expertise than 1st level analysts and possess elevated access and authority levels where appropriate.

  • Provide 2nd level technical support
  • Assist 1st line resources with complex tickets on request
  • Accept ticket escalations from 1st line resources
  • Train/educate 1st line resources and promote 'shift left' behaviour

Key Responsibilities are:

  • Windows OS patching remediation on Windows 10 computers. This is mainly remote support, connecting with colleagues globally to remediate patching issues
  • Assist 1st line resources and Onsite Service Analysts (OSA) with complex tickets on request
  • Accept ticket escalations from OSAs and 1st line resources
  • Ensure SLAs and key metrics are met and adhered to
  • Participate and provide support to M&A activity and other projects as required


Essential Skills & Experience:

  • 3 to 5 years' experience within an IT support role - ideally within a large organization working to SLAs and KPIs
  • Highly customer focused
  • Highly organized and self-motivated
  • Good understanding of IT within a corporate ITIL based environment
  • Strong communication and interpersonal skills
  • Motivated and personable with a strong work ethic
  • Be able to work under pressure

Strong experience of the following technologies required

  • Windows 10
  • Intune / Microsoft Endpoint Manager
  • Active Directory and Azure Active Directory
  • Basic Networking (TCP/IP)
  • Microsoft System Center Configuration Manager (SCCM)
  • Virtual and physical desktop support
  • Hardware and software inventory systems

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

20/10/2022 13:43:46
GBP 0 275 Day
Contact Consultant:
Abdiwahid Osman

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