Service Manager - new job in Edinburgh, UK

Service Manager Remote - with occasional travel to the office 6-month contract

Our Public Sector client is looking for a service manager will have accountability and responsibility for driving service excellence, maintaining strong relationships with customers and ensures best practice is followed in maintaining service levels. A person to improve and maintain the visibility of service both in terms of operation and performance across the agency.

A Service Manager will:

• Develop and implement service standards and procedures for the Agency.
• Maintain customer relationships and improve response and delivery times.
• Update service methods to improve overall efficiency.
• Facilitate best practices for both incident and problem management for resolving any service problems and customer complaints.
• Develop and implement MI reporting standards for senior management and Pension Boards.

Essential Skills and Experience

• Have experience in the public sector,
• Strong leadership skills with the ability to motivate, inspire and develop a diverse and high performing team.
• Proven experience of complex problem solving in project and /or operational environment.
• Excellent stakeholder relationship skills with the ability to successfully collaborate, influence, challenge and negotiate to gain the confidence of a diverse, complex stakeholder group across operational boundaries.
• Excellent written communication skills with the ability to adapt communication style to a wide range of stakeholders.
• Be personally resilient and able to work at pace in a demanding environment.
• Have experience of operational delivery and/or designing change for operational transformation.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age