Service Manager - new job in Edinburgh, UK

Service Manager
  • £400 - £650 per Day
    DAY
  • Contract
  • Edinburgh, Scotland, UK EH2 4QZ Edinburgh Edinburgh GBR EH2 4QZ
Job Ref: BBBH32058
Sector: Service delivery & operations
Date Added: 03 August 2022

Service Manager Remote - with occasional travel to the office 6-month contract

Our Public Sector client is looking for a service manager will have accountability and responsibility for driving service excellence, maintaining strong relationships with customers and ensures best practice is followed in maintaining service levels. A person to improve and maintain the visibility of service both in terms of operation and performance across the agency.

A Service Manager will:

  • Develop and implement service standards and procedures for the Agency.
  • Maintain customer relationships and improve response and delivery times.
  • Update service methods to improve overall efficiency.
  • Facilitate best practices for both incident and problem management for resolving any service problems and customer complaints.
  • Develop and implement MI reporting standards for senior management and Pension Boards.

Essential Skills and Experience

  • Have experience in the public sector,
  • Strong leadership skills with the ability to motivate, inspire and develop a diverse and high performing team.
  • Proven experience of complex problem solving in project and /or operational environment.
  • Excellent stakeholder relationship skills with the ability to successfully collaborate, influence, challenge and negotiate to gain the confidence of a diverse, complex stakeholder group across operational boundaries.
  • Excellent written communication skills with the ability to adapt communication style to a wide range of stakeholders.
  • Be personally resilient and able to work at pace in a demanding environment.
  • Have experience of operational delivery and/or designing change for operational transformation.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien https://www.lorienglobal.com https://www.lorienglobal.com/-/media/lorien/logos/lorienlogoweb189x84.png
02/09/2022 07:49:19
GBP 400 650 Day
Contact Consultant:
Antonio Vastano

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