Service Desk Officer - new job in Leeds, UK

Service Desk Officer
  • £20 - £23 per Hour
  • Contract
  • Leeds, West Yorkshire, England, UK Leeds West Yorkshire GBR LS1 4HR
Job Ref: BBBH30338
Sector: Other
Date Added: 23 June 2022

Job Title: Service Desk Officer

Contract - Inside IR35

Rate: £20 - £23 Per Hour

Hybrid with travels to Leeds once or twice per week

Length: 3 Months

My client is looking for a front-line support analysts to work on our busy DIS Service Desk.

The DIS Service Desk provides a high quality, customer facing service to the staff and partner organisations. The team provides support by phone, receiving and recording problems from customers, using a variety of system tools to try and resolve the problem and escalating and tracking issues where necessary.

Personal Profile

  • Have excellent Customer Focus skills
  • Be able to deliver first class customer care on the delivery of client's requests and the resolution of incidents
  • Be able to pick up processes quickly and effectively
  • Have a positive and enthusiastic attitude
  • Understanding and experience of ITIL processes such as Incident Management (including Major Incidents) & Request Fulfilment
  • Have an understanding and experience of Active Directory (AD)
  • Have an understanding and experience of Exchange & Outlook
  • Have an understanding and experience of Mobile Device Management software
  • Have experience of installing & configuring hardware & software
  • Have knowledge of Microsoft System Centre Configuration Manager (SCCM)
  • Be able to support the M365 suite and Microsoft Teams
  • Have the ability to work from home / office where required

If the above sounds like something you may be interested in discussing further please do apply

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

23/07/2022 12:31:36
GBP 20 23 Hour
Contact Consultant:
Sanjidah Ahmed

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