Service Level/Delivery Manager

Service Level/Delivery Manager
  • Competitive
  • Contract
  • Feltham, London, England, UK Feltham London GBR TW6 1EW
Job Ref: BBBH22534
Sector: Other
Date Added: 10 May 2022

We are looking for a Service Level/Delivery Manager to join us on a 6/12 month contract, inside IR35.

You will need to:

  • Understand the regulatory and compliance requirements for the CAA Cyber Oversight Regime.
  • Work with cyber security and compliance experts to bridge cyber requirements with our contextual and business requirements, i.e., don't just throw the cyber security suppliers at Operational Colleagues!
  • In conjunction with Operations Service Managers, maintain a plan/schedule of the tasks to meet these requirements
  • Oversee the fulfilment of these requirements from relevant SMEs (business, technology or supplier); making sure that the approaches are appropriate and fit for purpose, e.g., a solution for 12,000 users on Active Directory may not be the same as for 5 users on an Engineering system. Use technical SMEs, e.g., from us to develop automation as and when required
  • Make sure that the underlying Tower and other Suppliers, e.g., Are fully engaged - and play their part
  • Look for opportunities to optimise and simplify tasks and processes
  • Actively work to make the tasks sustainable, e.g., where tasks are more naturally suited to being done within the business, support and train colleagues to become self-sufficient
  • Develop both domain and security/compliance skills
  • Ensure that an accurate, timely and robust summary of the Cyber Oversight Regime is available for reporting, audit or other purposes
  • Review domain-specific procedures as required

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

09/06/2022 09:44:51
GBP 0.00 0.00 Day
Contact Consultant:
Amy Stratford

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