Service Desk Support

Service Desk Support
  • £16.50 per Hour
    HOUR
  • Permanent
  • Bristol, England, UK Bristol Bristol GBR BS1 1JG
Job Ref: BBBH22333
Sector: Other
Date Added: 04 May 2022

Service Desk Analyst

Inside IR35 - £16.50 per hour

Onsite at Bristol

My client in the public sector are looking to hire a Service Desk Analyst to join their team on a 3 month initial contract, which is likely to be extended. The role will be on a shift pattern between the hours of 7am and 6pm.

Accountabilities

  • To work closely with specialist teams providing all levels of support whilst maintaining a customer focused approach, communicating effectively, building positive relationships with colleagues and customers.
  • Log and resolves all incoming Incident and Service Requests quickly and effectively or assign the enquiry to the relevant specialist team.
  • Monitor the status of calls and take appropriate action, including escalation where necessary and monitors and logs the actual service provided, compared to that required by service level agreements.
  • Maintains an up to date knowledge of processes and procedures and to achieve performance targets adhering to processes and procedures.
  • To work very closely with other Service Management team members supporting and assisting colleagues as appropriate.
  • Undertakes other duties when necessary to maintain and deliver an effective and responsive customer service to internal and external customers.
  • Communicates effectively with both technical and non-technical staff.
  • Responds to common requests for support by providing information to enable problem resolution and promptly allocates unresolved calls as appropriate.
  • Assists users in defining their access rights and privileges and operates agreed logical access controls and security systems.
  • Maintains agreed security records and documentation.

Please apply!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien https://www.lorienglobal.com https://www.lorienglobal.com/-/media/lorien/logos/lorienlogoweb189x84.png
03/06/2022 13:06:08
GBP 16.50 16.50 Hour
Contact Consultant:
Georgina Frost

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