Product Manager

Product Manager - Up to £70,000

About the role

We are looking for an experienced Product Manager who has worked on acquisition & growth areas with experience of CRM, CMS and marketing principles. You'll be an Agile advocate who enjoys working within teams to deliver products and services for a range of Customer personas and ensure effective workflows for internal staff users.

The successful candidate will work closely with several Product Development teams to deliver time-critical projects. You will facilitate the management of Product Backlogs and Roadmaps and act as a product evangelist for both staff and customers.

The role will report to the CIO.

Main Responsibilities

• Lead Agile Product Development across the company's Acquisition & Growth, Membership Management and Customer Services domains.
• Own the end-to-end Product lifecycle from the discovery phase, through active development and operational maintenance to decommissioning.
• Synthesize the vision, ideas and requirements of Senior Management, Business Owners, Business Users and Customers into a Product Roadmap with clearly identified milestones.
• Document, articulate, clarify, and explain requirements to Product Development teams and translate into User Story Maps and Product Backlogs.
• Build and maintain knowledge about Customers, their feedback, issues, and complaints, and feed it to the product roadmap and Product Development teams for continuous improvements.
• Expand and improve on the Company's:
  • CRM Finance platform.
  • Corporate website and CMS platform
  • ESP platforms
  • Analytics and CDP platforms
  • Customer focused products
• Ensure the high quality of the Company's Products and Services as we continually deploy features and enhancements on a weekly basis.

Required Skills

• Professional Product Owner or Product Manager qualification, or equivalent commercial experience.
• Excellent experience Maintaining an active Product Roadmap, agreeing milestones with Business Owners and communicating progress to the business.
• Excellent experience maintaining one or more Product Backlogs for software development teams.
• Excellent Experience of delivering digital, online Products that use cloud platforms and service providers.
• Experience communicating ideas to technical and non-technical audiences.
• Experience working with multiple outsource or nearshore development teams.
• Experience of delivering in a continuous integration and delivery environment.
• Experience analysing and evaluating the pros and cons of proposals to make effective decisions.
• Good Knowledge of Agile Software Development principles, specifically Scrum and Kanban.
• Strong Business Analytics skills.
• Strong problem-solving skills.
• Strong verbal and written communication and influencing skills.
• Excellent communication, time management and organisation skills.
• Degree In Business or Technology field.
• Business level English.

Desired skills

• Professional Product Manager qualification.
• Knowledge of good Software Development and QA practices.
• Knowledge of good UX and UI Design practices.
• Experience of Voice of the Customer campaigns.
• Knowledge of establishing and reporting on product KPI, OKR or other success. Metrics.
• Experience work with outsource or nearshore development teams.
• Experience communicating effectively with Jira, Confluence and Teams.
• Ability to stay up to date on market trends and technology advancements.

Please don't miss out on this great opportunity - Apply today with your most up to date CV.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.