Service Designer - FP&A

Service Designer - Financial Planning and Analysis

6 Months initially

Remote/Hybrid - 1-2 days onsite with remote working.

Inside IR35

My client a top Global company are currently looking to recruit a Service Designer for Financial Planning and Analysis to join their team on a contract basis. Please note if successful you will need to set up via an Umbrella Company/PAYE. As a Service Designer for Financial Planning and Analysis you will be required to support the FP&A Programme Lead and subject matter experts (SMEs), to envision an innovative multi touch-point service experience ecosystem that include people, physical & digital products, and places.

Key Responsibilities:

• Lead the multi-discipline FP&A team through a human-centered design process for both discovery and/or delivery projects
• Drive a human-centered design process across all project phases, from framing innovative service opportunities to coordinating service delivery implementation
• Uncover human needs through research, develop deep insights, generate business, product and service concepts, and envision how people will interact with them
• Plan, design, facilitate and synthesise co-creation workshops (e.g., service ideation sessions, customer journey mapping etc.)
• Prioritise business, product & service concepts or development backlogs using appropriate strategic frameworks and articulate recommendations and roadmaps
• Make business, product & service concepts tangible and compelling through visual narratives, protypes and videos
• Collaborate with product design and development teams to ensure alignment to design intent through implementation and deployment
• Help plan and execute user tests and use data collected to strategically guide the evolution of services and their touchpoints
• Be the voice of the customer / user throughout the concept design process
• Plan, oversee and finalise all Service Design deliverables (e.g., customer personas, service design blueprints, customer journey maps, insights, and recommendation decks etc.).
• Effectively and compellingly present research insights, service, and product concepts & strategies.

Qualifications and skills

• Extensive Service Design, System Design and Design Strategy experience
• Hands-on experience designing and conducting quantitative and qualitative research - in either a customer experience (CX), employee experience (EX) or user experience (UX) capacity
• Experienced facilitator - with ability to design and deliver hybrid workshops that generate value-add outcomes for stakeholders. Confident using digital collaboration tools (e.g., Mural, Miro)
• Demonstratable experience applying a human centred design approach (e.g., design thinking) - with ability to confidently teach / coach others
• Proven experience of working on ambiguous, fast paced, complex programmes / initiatives at an enterprise level - confidently delivering pieces of work in days, as opposed to weeks/months
• Programme management and execution skills - with track record of disciplined delivery
• Proven record of building stakeholder relationships / partnerships and ability to influence senior leaders (VP level and above)
• Skilled at working in the detail, whilst simultaneously able to communicate key messages in an effective inspiring and storytelling way.

If you have the following, it would be a plus:

• Experience of service design with SaaS solutions
• Experience designing Financial Planning & Analysis user experiences in products such as Board, SAP Analytics Cloud, Oracle EPM, IBM with Watson Analytics, CCH Tagetik, OneStream and / or Anaplan

This is a contact role for a Service Designer for Financial Planning and Analysis working for a top company. To apply to the Service Designer for Financial Planning and Analysis, please send a CV or call to discuss options.

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Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.