Service Performance Manager

Service Performance Manager
  • £45,000 - £50,000 per Annum
  • Permanent
  • London, England, UK London London GBR SW1P 2AF
Job Ref: BBBH121364
Sector: Service delivery & operations
Date Added: 16 November 2022

Service Performance Manager (Remote up to £45,000 + Company Benefits)

Our partnership with a well-known company in the Consultancy industry is looking for a Service Performance Manager to work with an end client on the network side of Service Delivery.

The role:

  • Being accountable for the successful and continual attainment of complex, multifaceted service levels and KPI's
  • Providing service excellence and effective Performance Management by near-real-time, accurate and meaningful data analysis and conclusions
  • Delivering comprehensive end to end performance management across all touch points for contracted network services
  • Being responsible for detailed analysis of service and operational performance to predict and avoid target breaches and to provide timely and impactful reporting of same
  • Focusing on continually driving up network performance across all services and processes through detailed data mining, intelligent data analysis and in-depth failure examination to drive sustainable performance improvements

Essential Skills:

  • Infrastructure experience preferred over Service Desk
  • ITIL
  • Comfortable with data
  • Service Level Managerial of network experience 1-2 years

If you'd like to play a key part in our journey, then please send us your CV

Please apply to this advert or email your CV

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

16/12/2022 17:31:07
GBP 45000 50000 Annum
Contact Consultant:
Kobby Abaidoo

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