IT Helpdesk Analyst - Finance Experience

IT Helpdesk Analyst - Finance Experience
Location: London (Hybrid/Remote)
Contract: 6 months
Rate: £500 per day (Inside IR35)

Are you a tech-savvy problem solver with a passion for delivering exceptional IT support? We're looking for an IT Helpdesk Analyst to join a dynamic engineering team in London. This is an exciting opportunity to work in a fast-paced trading environment, supporting high-profile users and critical systems that keep the business running smoothly.

What You'll Do

• Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
• Manage incidents and service requests in line with ITIL standards and internal SLAs.
• Build, configure, and maintain desktops, laptops, peripherals, and network connectivity.
• Administer and support platforms such as Microsoft 365, Gsuite, Citrix, SCCM, and Intune.
• Troubleshoot hardware, software, and network issues on Windows client/server systems.
• Support market data and trading applications like Bloomberg, Reuters Workspace, and IonTrading.
• Handle user onboarding/offboarding with secure and compliant setups.
• Collaborate with infrastructure and application support teams to ensure seamless IT service delivery.

What We're Looking For

• Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
• Strong knowledge of Windows 11, Microsoft 365, Gsuite, and Citrix.
• Familiarity with network troubleshooting (TCP/IP, VPN, DMZ, firewalls).
• Exposure to market data systems and trading floor applications.
• Basic PowerShell scripting skills.
• Understanding of ITIL processes and AGILE methodology.
• Excellent communication skills and ability to support high-profile users in demanding environments.

Qualifications

• Bachelor's Degree in Computing Systems or related field (required).
• Microsoft Certified Solutions Associate (MCSA) or equivalent (preferred).
• ITIL Foundation certification (plus).
• Spanish language skills (plus).

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.