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Salesforce Business Analyst - Outside IR35

Job Type
£450 - £500 per day
Job Ref
Date Added
April 23rd, 2024

Salesforce Business Analyst - Service Cloud


Outside IR35
6+6 Month Contract
Remote Working


You will be joining an award winning and well established global SaaS based business. As the Salesforce Business Analyst, you will be working within a highly experienced Customer Experience team, providing advice on features, investigation of new features, requirements gathering, process documentation - all for enhancement to an existing Service Cloud platform.



Strong experience and full understanding of Service Cloud
Take requirements from the business, understand product features, and make recommendations
Provide clear requirements definition and documentation
Create user stories and business process mapping
Ability to drive stakeholders and be able to push and create urgency
Strong experience with Omni-Channel, Live Chat/ChatBots or AI features
Strong working experience with Knowledge-Centered Service (Knowledge-Centered Service methodology)


What's next?

If this opportunity sounds exciting and to be a good fit for you, please follow the link to apply and attach a copy of your latest CV.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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