Service Designer

Service Designer

6 Months

Inside IR35

Hybrid (1-2 days a week)

Our client in the Further Education Sector is currently looking to recruit a Service Designer to join them on a 6-month contract. Our client is undertaking a strategic programme to implement an Enterprise Service Management platform. This is a critical enabler for several institution-wide strategic initiatives. Key to the success of this is re-design of current - and design of new - services, journeys, and supporting workflows and processes.

Key responsibilities

• Service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams
• All key ITSM practices, and experience of enterprise service management practice
• Service data models, and application within both IT and business services.
• Service user experience design, self-service design, driving self-service
• CMDB and auto-discovery
• Various service management platform technologies, and how service management platforms enable service experience and realisation of efficiencies
• Service transformation including required cultural and working practice changes
• Business strategy and requirements formulation and designing services to support these
• User journeys and value streams
• Alignment with technical and enterprise architecture
• Stakeholder skills and ability to facilitate workshops and design activities - ability to manage conflicting priorities, keeping stakeholders aligned to strategic goals.
• Defining principles and design standards for services, ensuring re-use and repeatability through use of patterns and playbooks or similar
• Pragmatism and ability to build step-by-step approach to change and maturity
• Design and build of services to ensure alignment to user and business outcomes
• Service measurement, reporting, CSFs, SLAs, KPIs - and extending this into supporting programme benefits measurement
• Risk and Compliance, both in terms of programme delivery and building into service design
• Operating Model and TOM
• Agile & services and how Product and Service Management work together
• DevOps /Change Enablement Qualifications
• ITIL4, Agile (must have) and other related qualifications such as DevOps, Six Sigma, LEAN, etc

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.