Performance Lead- Insurance

Performance Lead

We are currently hiring for a Performance Lead to join one of our Insurance Clients on a 6-month contract.

Inside IR35

Hybrid- occasional travel to Redhill office

Responsibilities:

• Be the custodian of the performance and planning data set to support management of all client's specific business metrics and KPI s - this includes Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management at different levels (e.g. team, community, individual)
• Lead the design and continuous improvement of the management and dashboard reporting to provide insights and inform understanding around how we can improve
• Work with leadership team to help identify under performance and plans to remediate
• Benchmark and monitor performance over time, produce trend analysis on historic performance to inform capacity planning.
• Monitor performance against legal, regulatory and sector requirements
• Work with the Technology team to future proof the required IT infrastructure for performance management
• Develop a blueprint which could be rolled out and applied for other areas of the business
• Establish a cadence to lead the necessary meetings and provide exec level reporting and insightful performance data to the Operations Management Committee (OMC)

Experience

• Strong understanding and experience of data exploitation (especially Microsoft Excel) including resource and performance modelling.
• Understanding of all MS Products (including Power BI) essential
• Ability to lead cross functional teamwork in and across teams and organisations.
• Experience of initiating and delivering positive business change.
• Insurance/ Financial sector experience.

If this role is of interest to you or you would like to learn more, please apply now!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.