AI Project Manager

AI Project Manager

We are currently recruiting for an AI Project Manager with ServiceNow, Chatbot and ops excellence experience to join one of our Insurance clients on a 6-month contract.

Inside IR35, Hybrid working

Experience

• Experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services
• Operational Excellence experience
• Ability to articulate and document technology operations in detail
• Experience and knowledge of end-to-end technology programme delivery, including recognised project methodologies (e.g. Agile/Scrum, PRINCE2 or PMP), service management, budgeting and people management, ideally spanning AI, data and cloud platforms
• Experience with ServiceNow and Moveworks is highly desirable.
• Ability to enable changes in operational processes and ability to work cooperatively with stakeholders and peers are essential
• Experience with Claude and Copilot
• Insurance/ Financial services experience
• Strong understanding of IT Service Desk operations and support models.
• Successfully led the rollout and adoption of chatbot solutions to improve service delivery, self-service capabilities, and operational efficiency.
• Enhanced the colleague and end-user experience through technology and service improvements.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.