IT Operations Manager

IT Operations Manager

York

Hybrid

Lorien are partnering with a client who require an IT Operations Manager to oversee the performance and delivery of IT services in a fast-moving environment. This is a hands-on leadership role, combining technical involvement with team management to ensure reliable, efficient IT operations.

Key Responsibilities

Service Delivery & Operations

• Ensure IT services are stable, secure, and performing effectively
• Manage incidents and requests within agreed timeframes
• Monitor system health and oversee patching, backups, and maintenance

Leadership & Team Management

• Lead and develop a team of IT engineers
• Allocate and prioritise workload aligned to business needs
• Support complex technical issues and escalations

Incident & Problem Management

• Own major incidents and coordinate resolutions
• Identify root causes and reduce recurring issues
• Communicate clearly with stakeholders during disruptions

Continuous Improvement & Collaboration

• Improve processes, tools, and service quality
• Drive efficiency through standardisation and automation
• Work closely with wider tech teams to align operations with business goals

What Success Looks Like

• High system availability and service reliability
• Reduced incident volumes and faster resolution times
• Strong user satisfaction with IT services
• Efficient and well-managed support function

About You

• Experience leading IT operations or service delivery teams
• Strong technical background with a hands-on approach
• Skilled in incident/problem management and team leadership
• Organised, proactive, and delivery focused
• Strong communicator who thrives in fast-paced environments

Why Apply?

• Opportunity to shape IT operations in a growing environment
• Hands-on leadership role with real impact
• Collaborative culture focused on performance and improvement

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.