Product Trainer- Insurance

Responsibilities

• Develop high-quality, role-specific training materials from product briefs, including facilitator guides, learner workbooks, quick reference materials, e-learning scripts, and knowledge base content

• Contribute to and maintain the in-product AI assistant knowledge base, ensuring content is accurate and up to date

• Scope and plan content build activity in collaboration with the Training Manager, aligning to delivery timelines

• Create comprehensive Train-the-Trainer packs to enable regional trainers to deliver consistently and independently

• Deliver engaging training sessions to large cohorts (approx. 50 learners) across in-person, virtual, and hybrid formats

• Host regular drop-in sessions to support colleagues during key product launch periods

• Deliver product demonstrations ahead of go-live and lead champion certification sessions

• Coach and support Business Champions to enable effective peer-to-peer learning and adoption

• Facilitate Train-the-Trainer workshops, covering product knowledge, delivery approach, and common challenges

• Provide ongoing coaching and support to regional trainers, ensuring quality and consistency during rollout

• Keep regional trainers updated on product changes to ensure training materials remain current

• Provide post-go-live support and reinforcement, working alongside digital/AI support tools

• Capture and escalate feedback to continuously improve training content and delivery

• Track engagement metrics such as attendance, completion, and early adoption indicators