Platform & Service Owner

Location: London

We're looking for a Platform & Service Owner to lead the direction, performance and value of a critical IT platform. You'll own the service end‑to‑end - from roadmap and stakeholder engagement to service quality, risk management and continuous improvement.

What you'll be doing

• Defining the vision, strategy and roadmap for your platform
• Owning service performance, quality and ITIL‑aligned service management
• Managing and prioritising the product backlog to deliver maximum value
• Acting as the voice of the user, shaping services around real needs
• Leading stakeholder engagement across technical and business teams
• Driving service improvement, performance metrics and KPIs

What we're looking for

Essential:

• Experience owning delivery of complex IT services or platforms
• Strong understanding of service management (ITIL)
• Proven stakeholder management and influencing skills
• Experience prioritising work in fast‑moving, ambiguous environments
• Ability to translate user needs into clear deliverables and backlog items
• Strong communication and leadership capability

Nice to have:

• Experience as a Product Owner / Platform Owner
• Background in Agile environments
• Experience with service metrics, reporting and financial management

If you're a service‑focused platform leader who thrives on driving value and continuous improvement, apply now.