IT Vendor Relationship Manager

IT Vendor Relationship Manager

Contract: 18 Months
Location: Remote
Engagement: Inside IR35

The Opportunity

We're looking for an experienced IT Vendor Relationship Manager to join a large, complex organisation on an 18-month contract. This is a high-impact role responsible for managing strategic technology suppliers, ensuring service excellence, and driving commercial value across the IT vendor landscape.

You'll sit at the centre of IT, procurement, and the wider business - owning supplier performance, strengthening partnerships, and identifying opportunities for improvement, innovation, and cost efficiency.

Key Responsibilities

• Build and manage strong, long-term relationships with key IT vendors and suppliers
• Act as the primary liaison for supplier engagement, issue resolution, and escalation management
• Drive vendor performance through structured governance, KPIs, and SLAs
• Lead regular supplier reviews, identifying improvement opportunities and implementing corrective actions
• Support contract negotiations, renewals, and commercial discussions alongside procurement and legal teams
• Ensure suppliers meet contractual, regulatory, and compliance obligations
• Monitor vendor risk and develop contingency and continuity plans where required
• Deliver insight through performance reporting, spend analysis, and cost-saving opportunities
• Collaborate with internal stakeholders to align supplier capabilities with business needs
• Promote innovation by working with vendors to introduce new ideas and solutions

Key Requirements

• Experience in IT vendor management, supplier management, or IT procurement environments
• Proven track record managing vendor performance against SLAs and KPIs
• Stakeholder management and relationship-building skills
• Experience supporting or leading commercial negotiations with suppliers
• Solid understanding of IT services, supplier governance, and risk management
• Analytical and problem-solving capability, with the ability to turn data into insight
• Experience driving cost optimisation and value from supplier relationships
• Knowledge of IT compliance and security considerations is advantageous

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.