Planning Technician (Contract)

We're working with a leading utilities organisation supporting critical infrastructure across Scotland, currently looking to bring in a Planning Technician to join their Customer Response and Streetworks team.

This is a fantastic opportunity to play a key role in coordinating essential field operations, ensuring work is delivered efficiently while maintaining a strong focus on customer experience.

The Role

As a Planning Technician, you'll be responsible for planning, scheduling, and managing a high volume of reactive and customer-driven work, including repairs and streetworks activity.

You'll act as the central point of contact between field teams, customers, and key stakeholders-ensuring work is prioritised effectively, delivered in line with SLAs, and communicated clearly throughout.

This is a fast-paced, operational environment where no two days are the same, and the ability to balance competing priorities is essential.

Responsibilities

• Plan and schedule reactive and planned works using core systems
• Manage and prioritise workloads in line with SLA targets and urgency
• Act as the main point of contact for field teams, supporting multiple stakeholders at once
• Coordinate work raised via the customer contact centre and ensure smooth delivery
• Maintain ongoing communication with customers and external stakeholders (e.g. local authorities)
• Ensure compliance with streetworks regulations (NRSWA) where required
• Develop an understanding of different task types and manage planning accordingly

Skills & Experience

• Strong experience in a planning, scheduling, or coordination role, or a customer service environment
• Confident communicator with the ability to manage high call volumes and stakeholder interaction
• Proven ability to prioritise work in a fast-paced, reactive setting
• Highly organised with strong attention to detail
• Comfortable working with multiple systems and adapting to new tools

Desirable:

• Experience with Salesforce or other scheduling / workflow systems
• Knowledge of MS Dynamics (CRM)
• Familiarity with streetworks / utilities environments
• Understanding of Aurora (Streetworks Register) or willingness to learn

The Person

You'll be personable, proactive, and thrive in a busy environment where priorities can change quickly.

This role suits someone who enjoys being at the centre of operations, keeping things moving, solving problems, and delivering a high level of service to both internal teams and customers.