Desktop Support Engineer

Deskside Support Engineer (Contract) - Holiday Cover
Romford (5 days on-site)
£250 per day
Inside IR35
7 Days cover needed
Immediate start (short-term contract)

Overview
We're supporting a pharmaceutical organisation in Romford in securing a Deskside Support Engineer to provide on-site holiday cover for a key member of the IT team.
This is a hands-on, user-facing role, where you'll be responsible for maintaining day-to-day IT operations across a busy and varied environment. You'll be the go-to support contact on-site, working across office, production, and warehouse areas.
Due to the nature of the cover, we are looking for someone who can start quickly and operate independently with minimal supervision.

Key Responsibilities

• Provide 1st / 2nd line deskside support across a Windows-based environment
• Troubleshoot issues across:
  • Laptops, desktops, monitors & docking stations
  • Printers and peripherals
• Carry out basic Active Directory tasks (user setup, leavers, access)
• Liaise with central IT teams (based overseas) for escalations
• Deliver a strong customer experience to end users across the business
• Support across multiple environments including office, production, labs and warehouse

Technical Environment

• Windows 10 / 11 environment
• Laptop-first user base
• Active Directory (basic admin)
• Standard enterprise applications
• Print estate (including upcoming hardware rollout)

What We're Looking For
Technical

• Proven experience in a deskside / IT support role
• Strong knowledge of Windows desktop environments
• Experience supporting:
  • Hardware and peripherals
  • End-user applications
• Basic understanding of Active Directory

If this sounds of interest please reach out for further information

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.