Business Analyst- EUC

Business Analyst- EUC

We are recruiting for a Business Analyst with experience supporting large-scale End User Computing (EUC) / Device as a Service (DaaS) programmes to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid

Responsibilities

• Lead the end-to-end requirements lifecycle, including gathering, documentation, validation, and change control across all DaaS components (including ServiceNow).
• Develop detailed process and workflow maps (current vs. future state), performing gap analyses and workflow reviews across Device Services.
• Analyse and optimise ServiceNow workflows and operational processes, identifying opportunities for efficiency, automation, and improved controls.
• Collaborate closely with Workstream Owners, Project Managers, technical teams, and third-party partners to translate requirements into clear functional and technical user stories with defined acceptance criteria.
• Support seamless service integration by ensuring solutions are implemented in line with agreed requirements and designs.
• Facilitate the creation of Standard Operating Procedures (SOPs) and process documentation in collaboration with operational teams and subject matter experts to support service transition.
• Develop Power BI dashboards and reporting models to provide actionable insights.

Experience

• Extensive Business Analyst experience within technology, service delivery, or infrastructure programmes, delivering complex, enterprise-scale solutions.
• Proven experience working in structured programme environments, collaborating effectively with Project Managers, Workstream Leads, technical teams, and third-party partners (ideally within End User Computing).
• Strong ability to produce high-quality documentation, including user stories, acceptance criteria, functional specifications, reports, dashboards, and stakeholder updates.
• Demonstrated expertise in analysing and optimising operational processes, including current and future state mapping and full lifecycle requirements management.
• Strong experience in workflow analysis and redesign within ITSM platforms (ServiceNow highly desirable).
• Experience using business intelligence and data analytics tools (Power BI preferred) to translate data into meaningful insights and dashboards.
• Hands-on experience creating and documenting Standard Operating Procedures in collaboration with SMEs and operational teams.
• Intermediate to advanced proficiency in Microsoft Excel.
• Understanding of Asset Management (CMDB), asset lifecycle management, and ITIL frameworks.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.