Senior Service Designer (AI)

Location: Basingstoke (Hybrid)

We're looking for a Senior Service Designer (AI) to lead the design and delivery of AI‑enabled services across a large People function. This is a high‑impact role at the intersection of service design, AI, transformation and governance, shaping how AI drives real business value.

What you'll be doing

• Leading discovery sessions to identify and shape AI use cases
• Designing end‑to‑end, AI‑enabled services (journeys, blueprints, operating models)
• Building compelling business cases and influencing senior stakeholders
• Driving delivery of AI initiatives with clear governance and reporting
• Ensuring alignment with risk, compliance and responsible AI standards
• Designing human‑in‑the‑loop services with transparency and control
• Defining KPIs and continuously improving service performance

What we're looking for

• Proven experience leading service design or transformation programmes
• Experience delivering services where AI or automation is a key driver
• Strong stakeholder management and workshop facilitation skills
• Ability to develop business cases and influence at senior/executive level
• Experience working across complex governance and compliance environments
• Comfortable working cross‑functionally across tech, data and business teams

Why join?

• Lead the adoption of AI across a critical business function
• Shape new service models and influence strategic investment
• Work in a high‑visibility role with real organisational impact -

If you're passionate about combining service design, AI and transformation - apply now.