Operational Transformation Manager - AI Adoption

• Operational Transformation Manager - AI
• Rate - £850 per day, potential to turn perm
• Duration - 12 months (likely extension, dependent on performance in role)
• Location - Waterside (min 2 days per week)

The client is seeking a highly capable transformation leader to drive a critical, enterprise-wide programme focused on operational improvement and AI-enabled change. This role sits at the intersection of product, operations, and data, with responsibility for translating strategy into tangible business outcomes.

The successful candidate will act as a programme owner and delivery lead, bringing structure to complex, fast-moving initiatives while ensuring end-to-end execution across multiple business units. They will lead product-led change programmes that redesign core operational processes, leveraging AI and digital tools to enhance efficiency, decision-making, and overall performance.

What You'll Do

• Lead Product‑Led Change Initiatives: Drive cross‑functional projects that deliver measurable, product‑centred improvements across operational units.
• Operational Process Improvement: Work across planning and execution functions to diagnose issues, redesign processes, and deliver tangible operational outcomes.
• Stakeholder Engagement & Storytelling: Communicate complex initiatives clearly and persuasively, influencing senior leaders through structured narratives and data‑driven stories.
• Collaboration with Product & Data Teams: Partner closely with data science, analytics, and technology teams to shape and execute product roadmaps.
• Bring Structure to Ambiguity: Introduce clarity, method, and pace into fast‑moving, ambiguous problem spaces.
• Own Delivery Outcomes: Manage end‑to‑end delivery, ensuring KPIs, SLAs, and business outcomes are achieved consistently.
• Champion Change Adoption: Drive the adoption of digital and AI‑enabled tools across large‑scale operational functions, ensuring initiatives land effectively and stick.

Key Skills & Experiences

• Top‑Tier Consulting Background: Experience at major management consultancies (ideally McKinsey, BCG, Bain, QuantumBlack, or BCG X) or equivalent roles requiring rigorous problem‑solving and stakeholder management.
• Exceptional Communicator: Able to simplify complexity, craft compelling narratives, and influence senior leadership with clarity and confidence.
• Change Management Expertise: Proven ability to drive adoption of new tools, AI solutions, or digital products within large organisations.
• Operational Transformation Experience: Strong background in process optimisation, operational improvement, or large transformation programmes.
• Hands‑On Delivery Leader: Comfortable driving projects end‑to‑end with minimal oversight; experience as a Project Leader or Engagement Manager is highly valued.
• Cross‑Functional Operator: Confident working at the intersection of product, operations, technology, and data.
• Sector Experience: Aviation (desirable)

If you are available and interested, please apply today!

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.