Senior Project Manager (ServiceNow)

ServiceNow Delivery Lead / Senior Project Manager (Contract)

Location: Reading
Rate: £600 - £625 per day (Inside IR35)
Duration: 3-6 months (minimum)
Start: ASAP

Role Overview

We are seeking an experienced ServiceNow Delivery Lead / Senior Project Manager to take ownership of a major ServiceNow replatforming programme within a complex, fast-paced enterprise environment.

This role requires more than general ServiceNow exposure. The successful candidate will bring hands-on replatforming or build experience, a strong understanding of ServiceNow OOTB capabilities and core modules, and the presence to lead delivery decisively across internal teams and an implementation partner.

Key Responsibilities

Delivery Leadership

• Own the end-to-end delivery of a ServiceNow replatform programme.
• Act as the central delivery point ("glue") between:
  • External implementation partner
  • Internal BAU teams
  • Service Management stakeholders
• Run day-to-day delivery operations including stand-ups, planning, RAID management, and status reporting.
• Hold vendors and delivery partners to account on milestones, quality, and outcomes.
• Manage transition, cutover, and hypercare planning.

ServiceNow Replatform Experience

• Proven experience delivering ServiceNow replatforming or greenfield builds, ideally replacing a legacy, heavily customised platform.
• Strong understanding of ServiceNow architecture and OOTB design principles, including:
  • Configuration vs customisation decisions
  • Impact on maintainability and upgradeability
• Comfortable engaging with architects and developers on platform build, not just delivery timelines.
• Experience working across Sandbox, Development, Test, and Production environments.

ServiceNow Modules & Functional Knowledge

Strong working knowledge from an implementation and OOTB perspective, including:

• ITSM (Incident, Problem, Change, Request)
• Service Catalogue / Request Catalogue
• ITOM, with particular focus on Discovery
• Strategic Portfolio Management (SPM)
• Integrated Risk Management (IRM)
• Source to Pay processes

Essential Skills & Experience

• Extensive experience as a Delivery Lead / Senior Project Manager in complex IT programmes.
• Demonstrable ServiceNow replatform or build delivery experience.
• Confident, assertive leader able to challenge suppliers and drive outcomes.
• Able to operate independently with minimal oversight.
• Comfortable working under pressure in a busy, change-heavy environment.
• Strong stakeholder management and communication skills at all levels.

Desirable Experience

• Azure DevOps (ADO) for delivery tracking and backlog management.
• Experience with ITOM Discovery implementations.
• Background in regulated environments (e.g. energy, critical infrastructure, NIS/CAF)