DaaS Improvement Programme Director

DaaS Improvement Programme Director

We are currently hiring for a DaaS Improvement Programme Director to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid

Responsibilities

• Work closely with the BAU team to enhance the end‑to‑end device lifecycle, including procurement, provisioning, deployment, support, refresh, and disposal.
• Drive improvements in service maturity, operational effectiveness, and colleague experience, aligned to agreed outcomes and success measures.
• Lead the delivery of a prioritised enhancement roadmap, ensuring initiatives are implemented effectively and sustainably embedded into BAU operations.
• Own the transition from programme delivery into stable BAU, defining clear success metrics and producing a comprehensive suite of supporting documentation.
• Review existing programme governance and strengthen controls, cadence, transparency, and reporting where required.
• Build strong partnerships across Technology, global functions, and external partners to drive adoption, alignment, and continuous improvement.
• Work closely with the Device‑as‑a‑Service (DaaS) partner to materially improve service delivery, performance, and outcomes.
• Coordinate with Finance, Procurement, internal DaaS Finance, and DaaS BAU teams to ensure joined‑up planning, forecasting, and execution.
• Ensure comprehensive documentation is created and maintained, including process flows, Standard Operating Procedures (SOPs), and governance artefacts.
• Use data and insights to inform prioritisation, measure outcomes, and support ongoing management reporting and governance.

Experience

• 10+ years' experience delivering complex, large‑scale global technology programmes, including transitioning services into stable BAU operations; experience in device management is strongly preferred.
• Demonstrated experience leading programmes in lean teams, with a hands‑on approach alongside clear programme accountability.
• Proven leadership of global Technology teams within complex matrix organisations, including influencing without direct authority.
• Significant experience in vendor and partner management, including commercial negotiation and performance management.
• Strong understanding of modern device management technologies and end‑to‑end device lifecycle management.
• Proven experience working with ServiceNow in an operational or IT service management context.
• Experience operating within risk, compliance, and audit frameworks in regulated environments, both internally and with external partners.
• Strong familiarity with ITIL/ITSM practices, service management, and operational governance.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.