Strategy & Planning Lead, Operations Excellence

Strategy & Planning Lead, Operations Excellence- Insurance

We are currently recruiting for a Strategy & Planning Lead to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid- 2 days a week onsite in London

Responsibilities

• Partner with the Head of Operations Excellence to shape the operating model, roadmap, capabilities, and value proposition for the Operations Excellence function.
• Design and implement operating and service models that enable efficient, scalable operations with a strong focus on quality, automation, and customer experience.
• Develop strategic materials and playbooks to articulate the value of Operations Excellence initiatives and secure stakeholder alignment and buy‑
• Apply structured planning, analysis, and problem‑solving skills to address complex business challenges.
• Monitor internal and external industry developments and translate insights into practical, organization‑focused recommendations.
• Support process optimization, standardization, and automation initiatives across operations.
• Champion continuous improvement and data‑driven methodologies (e.g., Lean, Six Sigma, Kaizen) to improve efficiency and service outcomes.
• Identify operational risks, gaps, and dependencies, recommending solutions to strengthen resilience and compliance.
• Establish and monitor KPIs, KRIs, and performance dashboards, converting insights into measurable actions.
• Lead periodic business reviews, highlighting progress, challenges, risks, and corrective actions.
• Support the delivery of initiatives that generate measurable business value across financial performance, operational efficiency, and customer experience.
• Act as a trusted advisor to senior stakeholders on strategic, operational, and transformation initiatives.

Experience

• Significant experience in strategic planning, operating model design, consulting, or business transformation environments.
• Strong verbal and written communication skills, with the ability to engage effectively with senior stakeholders and diverse teams.
• Proven ability to build and maintain strong cross‑functional relationships.
• Demonstrated experience solving complex business problems using structured, analytical, and consultative approaches.
• Experience owning and managing initiatives end‑to‑end, from concept and planning through to delivery and outcomes.
• Insurance/ Financial sector experience

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.