Performance Improvement Lead

Performance Improvement Lead

Location: London (Hybrid - 2 days remote)
Contract: 4 months

IR35 Status: Outside

About the Role

We're seeking a dynamic Performance Improvement Lead to support a major global information services organisation undergoing a large-scale ETS Service Transformation. You'll be embedded within the organisation's transformation programme, driving rapid, high-impact service improvements that align with long‑term strategic change.

This role is all about pace, disciplined coordination, and delivering tangible operational uplift-achieved through exceptional facilitation, governance, and stakeholder engagement rather than direct authority.

What You'll Be Doing

Enable Rapid Service Performance Improvement

• Coordinate and facilitate short-cycle, high-impact improvement initiatives.
• Maintain momentum through structured delivery discipline.
• Ensure actions are pragmatic while aligned to future operating model design.

Establish Governance & Delivery Cadence

• Set up stream-level governance, decision forums, and reporting rhythms.
• Run daily and weekly delivery forums and manage clear escalation routes.
• Maintain visibility of priorities, sequencing, risks, and progress.

Design & Shape Improvement Approaches

• Develop a Performance Improvement Playbook with repeatable improvement patterns.
• Create time-boxed initiative designs with defined outcomes and decision points.
• Feed technical and process requirements into relevant product and technical teams.

Coordinate Delivery & Track Outcomes

• Orchestrate day-to-day improvement delivery across cross-functional teams.
• Surface and escalate blockers or trade-offs in real time.
• Track benefits and show clear evidence of impact.
• Continuously reprioritise based on data, performance insight, and governance direction.

Engage Stakeholders & Build Insight

• Work closely with delivery teams and frontline staff to gather operational insights.
• Communicate progress, wins, challenges, and lessons learned.
• Provide structured feedback into service design, capability development, and tooling/data requirements.

What You Bring

• Experience delivering change through coordination, facilitation, and strong governance.
• Confident stakeholder engagement skills across operational and leadership levels.
• Ability to operate at pace and create clarity in complex transformation environments.
• A highly hands-on, outcome-oriented approach.
• Experience working within large-scale transformation or multi-stream programmes.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.