Service Transition Manager

Service Transition Manager
Central Manchester (Hybrid - 2 days on-site)
Up to £60,000 + 10% Bonus

About the Role

Join a modern, product‑led tech environment where you'll take ownership of transitioning new digital services into live operation. You'll work across product, engineering, and operations to ensure services are reliable, scalable, and ready to perform from day one.

Key Responsibilities

• Lead end‑to‑end service transition for new products and features.
• Embed service readiness into product design, ensuring strong performance, observability, and supportability.
• Maintain SLAs, SLOs, and service documentation.
• Build and use dashboards to monitor availability, latency, and key performance trends.
• Partner with Product Owners, engineers, and suppliers to improve service quality and manage risks.
• Ensure compliance with internal standards and regulatory requirements.

What You'll Bring

• Experience in service transition, service management, or service operations within a tech‑driven environment.
• Strong knowledge of ITIL and the service lifecycle.
• Confident stakeholder management and communication skills.
• Familiarity with Jira, Confluence, ServiceNow, and modern monitoring tools.
• ITIL certification preferred; Agile experience beneficial.

Why Join?

• Salary up to £60,000 + bonus.
• Hybrid working with 2 days in Central Manchester.
• Chance to shape service transition processes in a growing digital organisation.
• Collaborative culture with a strong product focus.