IT Team Leader - Perm - Educational Trust

IT Team Leader - Perm - Educational Trust

Full‑Time | 37 hours per week

Location: 5 day onsite at St Albans

Salary: £39,152-£41,771 + 27 days holiday plus bank holidays

We're seeking a proactive and technically strong IT Team Leader to oversee multi‑site IT operations and ensure the smooth running of essential systems within a busy school environment.

About the Role

You'll lead the day‑to‑day performance of IT services across both primary and secondary school settings, ensuring systems are resilient, reliable, and fit for purpose. Acting as the senior technical escalation point, you'll play a pivotal role in maintaining infrastructure, supporting key school activities, and driving service improvements.

Key Responsibilities

• Oversee daily IT operations and ensure excellent service delivery
• Manage incidents, service requests, and major issue resolution
• Communicate effectively with senior stakeholders during disruptions
• Provide technical leadership across networks, systems, and end‑user devices
• Support and maintain a wide range of technologies including PCs, Apple devices, printers, displays, telephony, and network infrastructure
• Proactively monitor alerts and resolve issues (e.g., firewalls, backups, email quarantines)
• Liaise with third‑party suppliers to ensure timely issue resolution
• Line manage IT Technician(s), including supervision, workload allocation, and professional development
• Lead and support local IT projects from conception to completion
• Maintain clear and accurate operational documentation
• Contribute to ongoing improvement of IT systems, processes, and service delivery

Skills & Experience Required

• Experience managing IT support staff or technicians
• Strong technical capability across enterprise IT environments
• Ability to resolve complex technical issues and act as a senior escalation point
• Knowledge of Microsoft Server, Active Directory, Windows, Apple OS, networking, backups, wireless, certificates, endpoint management, and Microsoft 365/Entra
• Experience working in environments with SLAs or high operational expectations
• Strong organisational, communication, and problem‑solving skills
• Ability to work under pressure and make sound decisions
• Customer‑focused, professional, and calm when handling complex issues
• Experience with iOS devices is an advantage
• Experience with virtualisation, disaster recovery, and business continuity is desirable
• Must be able to drive to visit other sites

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.