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#TheSantanderEffect

Who Santander are

Santander's customers are at the heart of everything we do.

They are a large customer-focused bank who play an important role in the UK economy and their communities. Santander help people to purchase their home, save for the future and support their business growth through our digital channels and network of branches and corporate business centres.

Santander's work touches 14 million lives every day. How? By always innovating, sharing our experiences, questioning how they do things and adapting to new challenges.

As Santander keep reinventing ourselves for the digital age, you'll find that with them, even your smallest action will have a massive impact.

Santander's purpose

At Santander they're driven by their purpose- to help people and businesses prosper.

They help customers in the moments that matter most, so that they can create change for themselves and those around them.

That's why Santander are continually developing new ways to serve their customers, and are committed to delivering an outstanding experience by living their values of Simple, Personal and Fair.

#ThePlaceToBeYourself

Everyday Inclusion at Santander

Santander's customers come from a wide range of backgrounds, and so do their people. They aim to reflect and celebrate diversity in their workplace in order to create an inclusive culture that adds real value to their business.

When Santander talk about diversity, they don’t want to just pay lip service. It's too important. Their journey over the next 5 years is to ensure that everyone there is selected, promoted and considered by their skills to do the job, irrespective of their gender, sexual orientation, race, age, disability, religion & belief. They want to build a culture where everyone counts. Santander believe that having a diverse range of backgrounds and perspectives makes us stronger and helps them attract and retain talented people and develop them to their full potential.

What does this mean for you? It means nothing should hold you back.

Contractor Testimonials

Santander provides a dynamic and engaging work environment where every day has brought on new challenges and opportunities. My experience has been incredibly positive, marked by the vibrant culture of innovation and collaboration with some amazing people. The sense of unity and the supportive nature of my colleagues have contributed greatly to my overall happiness. The best aspect of working at Santander is its investment in people, which is evident in the extensive opportunities for professional development. I would readily recommend Santander to prospective employees and am confident that this is a company I would be proud to align with in the future

So, far it has been a very positive experience. The best thing I like about working for Santander is that they give you the flexibility to work from home if you live far away from the office. Also the team I have good is very understanding in terms of giving me time away from work to do school runs. It is has been a very calming experience so far. I have been working here for 5-6 months and I have already recommended my former colleagues to work here. I would love to work here again and if opportunity is there would at permanent basis.

Santander help millions of people prosper and realise their dreams

#TheSantanderEffect

14 million

active customers

£175.2bn

mortgage stock
(2022: £187.1bn)

48%

cost-to-income ratio
(2022: 47%)

2.20%

Banking NIM
(2022: 2.06%)

7 million

digital customers

77%

digital mortgage retention

£2,149m

profit before tax
(2022: £1,894m)

15.2%

CET1 capital ratio
(2022: 15.2%)

£794m

in savings to date from our transformation programme from £1bn investment

Green Homes Report

published "Buying into the Green Homes Revolution"

Carbon Neutral

in our own operations

1.49%

stage 3 ratio
(2022: 1.24%)

Partnerships and awards

Santander are proud to be recognised as a Top Employer and as one of the UK's Best Workplaces by Great Place To Work, who also commend us as a Best Workplace for Women and for Excellence in Wellbeing.

Santander receive external recognition for their approach to supporting diversity, featuring in The Times Top 50 for Women, in the Top 30 of the Social Mobility Employer Index, and proudly being awarded the Best for Mental Health and Wellbeing by Working Families. They are also accredited as a Disability Confident Leader and a Carer Confident Employer.

They promote equality & inclusion through our partnerships including Business in the Community, Stonewall, Business Disability Forum, MyGwork, Working Families, Tommy’s Pregnancy & Baby Loss Charity, Peppy and more.

Tackling Climate Change

First steps on Santander's journey to be net zero by 2050

Santander's ambition

To achieve net-zero carbon emissions across the group by 2050.

What this means for them

At Santander, they recognise that climate change is one of the biggest challenges facing society. This is why they have embedded climate change into their sustainability strategy with the goal of reducing their carbon emissions and helping other businesses to do so too.

Santander acknowledge that the financial services industry has a critical role to play in the transition to a green economy and they will play their part in supporting the UK transition to low carbon and climate-resilient economy.

Santander's Strategy

Santander have integrated the Climate Strategy into their wider sustainability strategy making it one of the key pillars of focus that will help them remain fully committed to the objectives of the Paris Agreement on climate change.

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