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A different future – It Starts Here

#TheSantanderEffect

Who Santander are

Santander's customers are at the heart of everything we do.

They are a large customer-focused bank who play an important role in the UK economy and their communities. Santander help people to purchase their home, save for the future and support their business growth through our digital channels and network of branches and corporate business centres.

Santander's work touches 14 million lives every day. How? By always innovating, sharing our experiences, questioning how they do things and adapting to new challenges.

As Santander keep reinventing ourselves for the digital age, you'll find that with them, even your smallest action will have a massive impact.

Santander's purpose

At Santander they're driven by their purpose- to help people and businesses prosper.

They help customers in the moments that matter most, so that they can create change for themselves and those around them.

That's why Santander are continually developing new ways to serve their customers, and are committed to delivering an outstanding experience by living their values of Simple, Personal and Fair.

#ThePlaceToBeYourself

Everyday Inclusion at Santander

Santander's customers come from a wide range of backgrounds, and so do their people. They aim to reflect and celebrate diversity in their workplace in order to create an inclusive culture that adds real value to their business.

When Santander talk about diversity, they don’t want to just pay lip service. It's too important. Their journey over the next 5 years is to ensure that everyone there is selected, promoted and considered by their skills to do the job, irrespective of their gender, sexual orientation, race, age, disability, religion & belief. They want to build a culture where everyone counts. Santander believe that having a diverse range of backgrounds and perspectives makes us stronger and helps them attract and retain talented people and develop them to their full potential.

What does this mean for you? It means nothing should hold you back.

Contractor Testimonials

I have been at Santander for the last 9 months and so far it has been a great experience. What I like most about working here is flexibility and the freedom given to do work. It really gets out the best of an individual when these two things are given. Looking forward to extending my contract here if opportunity allows me.

So, far it has been a very positive experience. The best thing I like about working for Santander is that they give you the flexibility to work from home if you live far away from the office. Also the team I have good is very understanding in terms of giving me time away from work to do school runs. It is has been a very calming experience so far. I have been working here for 5-6 months and I have already recommended my former colleagues to work here. I would love to work here again and if opportunity is there would at permanent basis.

Santander provides a dynamic and engaging work environment where every day has brought on new challenges and opportunities. My experience has been incredibly positive, marked by the vibrant culture of innovation and collaboration with some amazing people. The sense of unity and the supportive nature of my colleagues have contributed greatly to my overall happiness. The best aspect of working at Santander is its investment in people, which is evident in the extensive opportunities for professional development. I would readily recommend Santander to prospective employees and am confident that this is a company I would be proud to align with in the future

Santander's behaviours and culture

When you join Santander you become a part of an incredible community of people with a shared respect, who put customers at the heart of everything they do. The behaviours below guide Santander on their transformation journey as they innovate to help people and businesses prosper, both in the UK and globally. They are the foundation of how Santander work and connect with each other day-to-day, and something you’ll learn even more about when you join…

Think Customer

Santander care about their customers so they go the extra mile to earn their trust and loyalty.

They put their customers at the heart of everything they do. Santander take individual accountability for creating a customer-centric culture, as being one step ahead of their needs will help to retain their loyalty, create memorable customer experiences and build stronger relationships.

Embrace Change

Embrace new challenges and see new ways of doing things as an opportunity to grow.

Santander truly believe that to create a sustainable and responsible business, and an environment where everyone can thrive, they need to continue to adapt and adopt a growth mindset in a new hybrid environment. They seek out new challenges, embrace new ways of working and continue to focus on wellbeing, ensuring that everyone can truly achieve work life balance and feel fulfilled.

Act Now

Take accountability and manage risks accordingly, always keeping things simple.

To move at pace as “One Santander”, they look to simplify what they do and how they do it. Always learning from what they have done and taking all these behaviours – the agility, resilience, strength, and respect for one another – they leverage those traits to make and deliver change for their customers.

Move Together

Seek opportunities to promote collaboration and work together to achieve common goals.

Success and sustainable growth depend on Santander’s collective efforts and sustained individual commitment. Only by working as a team, as “One Santander”, can they leverage the capabilities of their diverse teams and drive innovation to meet new challenges.

Speak Up

Feel free to raise any idea, ask any question or escalate any issues or risks, building an environment of respect and trust. Comfortable sharing and receiving feedback.

At Santander, they want everyone to feel they can freely express opinions, problems or concerns. They are committed to creating an environment of respect, where everyone has the confidence to be heard. Santander welcome new ideas, as this drives innovation and helps all to better respond to the needs of their customers.

Santander help millions of people prosper and realise their dreams

#TheSantanderEffect

14 million

active customers

£175.2bn

mortgage stock
(2022: £187.1bn)

48%

cost-to-income ratio
(2022: 47%)

2.20%

Banking NIM
(2022: 2.06%)

7 million

digital customers

77%

digital mortgage retention

£2,149m

profit before tax
(2022: £1,894m)

15.2%

CET1 capital ratio
(2022: 15.2%)

£794m

in savings to date from our transformation programme from £1bn investment

Green Homes Report

published "Buying into the Green Homes Revolution"

Carbon Neutral

in our own operations

1.49%

stage 3 ratio
(2022: 1.24%)

Partnerships and awards

Santander are proud to be recognised as a Top Employer and as one of the UK's Best Workplaces by Great Place To Work, who also commend us as a Best Workplace for Women and for Excellence in Wellbeing.

Santander receive external recognition for their approach to supporting diversity, featuring in The Times Top 50 for Women, in the Top 30 of the Social Mobility Employer Index, and proudly being awarded the Best for Mental Health and Wellbeing by Working Families. They are also accredited as a Disability Confident Leader and a Carer Confident Employer.

They promote equality & inclusion through our partnerships including Business in the Community, Stonewall, Business Disability Forum, MyGwork, Working Families, Tommy’s Pregnancy & Baby Loss Charity, Peppy and more.

Tackling Climate Change

First steps on Santander's journey to be net zero by 2050

Santander's ambition

To achieve net-zero carbon emissions across the group by 2050.

What this means for them

At Santander, they recognise that climate change is one of the biggest challenges facing society. This is why they have embedded climate change into their sustainability strategy with the goal of reducing their carbon emissions and helping other businesses to do so too.

Santander acknowledge that the financial services industry has a critical role to play in the transition to a green economy and they will play their part in supporting the UK transition to low carbon and climate-resilient economy.

Santander's Strategy

Santander have integrated the Climate Strategy into their wider sustainability strategy making it one of the key pillars of focus that will help them remain fully committed to the objectives of the Paris Agreement on climate change.

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