3rd Line Support Engineer

3rd Line Support Engineer - Manchester - £45,000 + Bonus

The Company:

Lorien Global are supporting a growing business based in Manchester City Centre as they expand their Support Services team. With an exciting pipeline of work ahead, they're looking to hire an experienced 3rd Line Support Engineer to play a key role in supporting and improving their online platforms.

The Role:

You'll act as a technical escalation point, handling complex support queries from the Service Desk and resolving advanced issues across both Windows and Linux environments. From diagnosing system faults to working closely with Infrastructure and Development teams when escalations are required, your input will be key to ensuring platform stability and performance.

This is a great opportunity to join a collaborative support function where you'll be exposed to a wide range of monitoring tools, cloud services, and modern technologies. with clear progression routes available.

Key Requirements:

• Strong troubleshooting and fault-resolution experience across infrastructure and applications
• Hands-on experience with monitoring tools such as Instana, Splunk, Prometheus, Grafana, or SolarWinds
• Confident supporting both Windows and Linux operating systems
• Experience working in ITIL-aligned support environments
• Understanding of web hosting technologies (DNS, HTTP/S, SSL Certs, and basic networking)
• Clear, confident communicator with strong stakeholder management skills
• Knowledge of AWS or cloud platforms is a bonus

The Benefits:

• £35,000-45,000 base salary
• Company performance bonus
• Hybrid working model (2 days per week in the office)
• Flexible working hours
• 25 days holiday plus public holidays

This is a live requirement with interviews set to begin shortly. If you're ready to step into a fast-paced support role in a modern tech environment, apply now to be considered.

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Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.