Case Study: Scaling Cyber and Digital Talent for a Global Professional Services Firm

Lorien designed and implemented a fully embedded Recruitment Process Outsourcing (RPO) model, giving the client a flexible, dedicated talent acquisition solution tailored specifically to the demands of this project.

Dedicated Delivery Team

Lorien mobilised a specialist team comprising:

• 1 x Project Manager
• 1 x Recruitment Business Partner
• 3 x Sourcing Partners

Working in close partnership with the client’s internal project leadership and hiring managers, Lorien integrated seamlessly into the client’s delivery model, ensuring clear roles, aligned goals, and close collaboration throughout.

Process Optimisation

To ensure both speed and quality of hire, Lorien introduced a structured recruitment process, including:

• “Killer Questions” pre-screening: Rapidly filtering candidates to ensure only qualified applicants progressed to interview.
• Fortnightly assessment centres: Streamlined interview stages, enabling multiple hires to be processed efficiently, with offers made on the same day where possible.
• Structured interview format: Consistent two-stage interview process to maintain quality and fairness across all roles.
• Direct sourcing model: Fully direct fulfilment approach leveraging Lorien’s sourcing specialists and STEM talent networks.

Collaboration and Communication

Transparent and proactive communication was central to the project’s success. Lorien facilitated:

• Weekly progress and engagement calls with client hiring teams.
• Real-time identification and resolution of sourcing gaps via Lorien’s broader delivery network.
• Weekly dashboard reports summarising progress, risks, and key metrics.
• Monthly Business Reviews (MBRs) to inform strategic adjustments and hiring decisions.
• Interview training for hiring teams to ensure consistency and positive candidate experiences.
• Ongoing market insights including salary benchmarking to shape competitive offers.

Exceptional Candidate Experience

In a highly competitive digital talent market, candidate experience was prioritised throughout. We streamlined processes, delivering same day offers following assessment centres and face-to-face assessment days to foster greater engagement. The team also ensured there was regular communication and clear expectations set throughout the hiring journey.

The RPO solution delivered strong, measurable outcomes:

• 100% direct fulfilment
• £150,000 cost savings to the client
• Average Time to Offer (TTO): 50 days
• Interview-to-offer ration 3:1

In addition to fully staffing the delivery centre on schedule, the project laid the foundation for long-term workforce scalability, with post-project discussions initiated around Train & Deploy models to support ongoing hiring needs.

Key Successes:

• Delivered all 60 hires on schedule.
• Significant direct fulfilment cost savings.
• Maintained strong speed and quality of hire.
• Outstanding client satisfaction.

Client Feedback

“Thanks again everyone for a brilliant day, for all the hard work that went into making it happen and getting to a great conclusion.”

“The recruiter has been amazing. Great to work with, super organised, and really made this an easy and effective process. I couldn’t have done it without her.”

Partnering for Long-Term Workforce Growth

This project demonstrated Lorien’s capability to rapidly mobilise, embed, and deliver complex hiring programmes at pace. As the client’s regional delivery centre grows, Lorien continues to act as a trusted partner supporting their long-term workforce transformation.