Senior Process Optimisation Improvement Specialist

Senior Process Optimisation Improvement Specialist - London Markets

We are recruiting for a Senior Process Optimisation Improvement Specialist with London Markets experience to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid- 2 days a week onsite in London

Key Responsibilities:

• Work with the UK & MENA Process Optimization Lead to ensure the business impact and dependencies are identified, reported on and managed at all times.
• Working with the Head of Operations Excellence and multi-location key business stakeholders, to build an optimization environment which supports an ongoing programme of enhancement and efficiency.
• Identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking.
• Work with the UK & MENA Process Optimization Lead to secure appropriate business sponsorship for the initiatives and track through associated benefits.
• Elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.
• Work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements.

Skills

• A proven track record of defining and delivering complex optimization initiatives
• Extensive London Market/ General Insurance business analysis experience and knowledge of CI/ Lean methodologies
• Extensive experience of understanding the relationships, dependencies and impacts of change on multiple systems, teams and processes
• Experience working in large organisation - multi-national preferable but not essential
• Experience of formal change structure and disciplines
• Appreciation of various Change Management methodologies
• Strong data analysis skills
• Lean six sigma

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.