Resilience and Crisis Manager - Retail

Resilience and Crisis Manager - Retail - 12 month contract - Inside IR35 - Watford - Hybrid

A global retail organisation is seeking a skilled and experienced Resilience Manager to lead its Crisis Management and Business Continuity programs across international operations. This high-impact role is central to the company's Enterprise Resilience strategy, ensuring business continuity and effective response to critical incidents.

You'll be responsible for shaping and executing crisis response strategies, managing operational disruptions, and collaborating with stakeholders to protect and recover core business functions. As a Crisis Management Lead, you'll play a vital role in guiding the organisation through challenging events with clarity and confidence.

Key Responsibilities

• Lead and evolve the global Crisis & Critical Incident Management framework.
• Act as a strategic advisor and hands-on leader during major disruptions.
• Deliver training, workshops, and simulations to build crisis readiness.
• Collaborate with cross-functional teams to minimise loss and accelerate recovery.

What You'll Bring

• Proven experience in crisis management, business continuity, or operational risk.
• Strong leadership and stakeholder engagement skills.
• Understanding of retail operations and resilience best practices is beneficial to have

Join a team that thrives under pressure, protects what matters, and builds resilience for the future.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.