2nd Line Support Engineer

2nd Line IT Support Engineer
Location: Hybrid - 1/2days a month at a local site.
Duration: 6 month initial contract with potential for extension.
Pay rate: £Negotiable- Via Umbrella

Lorien's Leading High Street Banking Client is looking for additional 2^nd Line IT Support Engineer to join them on an ongoing project.

Role Overview:
We are seeking a skilled and proactive 2nd Line IT Support Engineer to join the team on an initial 6-month contract.

The ideal candidate will bring a broad range of technical expertise and a strong problem-solving mindset to support virtual desktop environments and resolve escalated technical issues.

Key Responsibilities:

• Provide 2nd line support for a wide range of IT issues across the business.
• Manage and resolve escalated tickets and technical queries efficiently.
• Support and troubleshoot Virtual Desktop Infrastructure (VDI) including VMWare, Citrix, and Remote Desktop environments.
• Deliver high-quality remote desktop support to end users.
• Collaborate with internal teams to ensure timely resolution of incidents and service requests.
• Maintain detailed documentation of issues, resolutions, and procedures.

Essential Skills & Experience:

• Proven experience in 2nd line IT support roles.
• Strong working knowledge of VMWare, Citrix, and Virtual Desktop environments.
• Experience with Remote Desktop Support tools and techniques.
• Excellent problem-solving and analytical skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• Strong communication skills and a customer-focused approach.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.