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Customer Success Manager

Job Type
Permanent
Location
Bradford, West Yorkshire
Salary
£32000 - £38000 per annum
Job Ref
BBBH167155_1756834585
Date Added
September 2nd, 2025
Consultant
gareth hammond

Role: Customer Success Manager

Location: Bradford (Hybrid 1-2 days a week in office)

Type: FTC - 12 months

Are you passionate about building strong client relationships and delivering impactful software solutions? My client are looking for a Customer Success Manager to join their team for maternity cover for a 12 month FTC and help their clients achieve their goals through exceptional service and strategic support. There could be a strong possibility of turning permanent depending on workload and other factors.

As a Customer Success Manager, you'll be the trusted advisor for a portfolio of clients ensuring smooth onboarding, successful project delivery, and long-term satisfaction.

You'll:

  • Lead onboarding and product adoption
  • Manage complex software implementation projects
  • Build and grow client relationships
  • Identify upsell and cross-sell opportunities
  • Collaborate with internal teams to drive customer success
  • Monitor performance and customer health metrics
  • Handle renewals and contract discussions
  • Represent the company at events and webinars

Experience:

  • 1-2 years' experience in project or product management
  • Experience in a fast-paced, software-focused environment
  • Strong communication and stakeholder management skills
  • A proactive, customer-first mindset
  • Ability to manage multiple priorities and drive results

Salary is paying up to £38,000 with attractive benefits and 25 days annual leave.

If you're ready to make a real impact and grow your career in customer success, we'd love to hear from you.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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