Service Delivery Lead- Insurance

Service Delivery Lead- Insurance

We are currently recruiting for a Service Delivery Lead to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid- 2 days in the London office.

Responsibilities:

• Significant experience in IT operations, with experience in hybrid in-house/MSP environments.
• Experience in a startup / scale up environment
• Strong knowledge of infrastructure, networking, cloud platforms (Azure), and IT service management.
• Proven ability to manage MSPs and lead transitions to internal teams.
• Familiarity with ITIL, DevOps CASM;.
• Strong experience of working in Agile environments and practices.
• Experience of running Process maturity frameworks, audits, and improvements using industry best practice such as CMM, and ITSM Maturity models.
• Results driven, will always go the extra mile to deliver expected outcome
• Experience of providing out of hours support for high severity incidents
• Exposure to "follow the sun" support models

Desirable:

• Strong experience of working with Agile delivery methods and practices Personal Attributes
• Able to handle high-stakes operational challenges and deliver reliable, scalable services in a fastpaced environment.
• Meticulous in identifying potential risks and ensuring compliance with standards.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.