AV Technician

This role is responsible for delivering exceptional customer service by consistently striving to exceed the expectations of both internal and external clients. The position maintains strong, positive relationships through clear, proactive communication and meets with guests on site to understand their needs and ensure that all room and equipment setups are functioning properly. It requires actively monitoring events and checking in with customers throughout their duration to provide a seamless experience. The role also supports and strengthens the hotel-client relationship by demonstrating professionalism, responsiveness, and a commitment to service excellence.

TECHNICAL SKILLS & EXPERIENCE:

Installation and Maintenance

• Audio, video and lighting installations
• Installing TV mounts, TV's
• Pulling cables & Termination
• AV Rack Cable Management
• Portable and Integrated Projectors, screens
• Inspect rooms for damage, cleanliness, and document issues to be addressed.
• Troubleshooting A/V equipment when there are technical questions or problems and identifying appropriate solutions.
• Clean and maintain equipment, report damage to the Audio-Visual Lead.
• Installs and maintains VTC hardware and software to ensure quality and reliability and integration with conferees at other global locations.
• Troubleshoots all VTC hardware and software issues and outages
• Provides installation and technical support, and training for all Audio and Video Teleconference systems.
• Installs, pulls wiring, terminates and tests all ATC equipment, cables, connectors, and interfaces.
• Serves as Technical Point of Contact when external AV vendors are onsite

Troubleshoot and Support of the following systems

• Extron Control Systems
  • Global Viewer Enterprise Monitoring
• Crestron Control Systems
  • Fusion Monitoring
• Polycom Support
  • Group Series
  • Sound Structure
  • Sound Stations
• Bi-Amp DSP
• Vaddio Systems
• Revolabs Solutions
• Microsoft Surface Hub
• Teams Room Systems (Logitech, Crestron UC)
• Barco ClickShare Solutions
• Amplifiers, mixers, microphones (Experience with Live Sound and Integrated DSP)

OTHER REQUIREMENTS:

• Experience with Microsoft Team, Zoom and other Web Conference Solutions
• Ability to lift up to 50 lbs.
• Capability to work at heights (lifts and ladders)
• Strength to climb, crawl and raise objects overhead
• Operates and maintains Video Teleconferencing Component Systems (VTC) and Audio Visual (A/V) suites.
• Provides daily management of site VTC and Conference Room systems such as scheduling VTC with external sites, configuring rooms to meet requirements for scheduled conferences.
• Performs video capturing and transfer video to a media streaming server.
• Serve as on-sight A/V support for events high visibility events
• Provide basic instruction and training on operation of A/V equipment to clients as necessary.
• Assist in Monthly inventory of A/V equipment.
• Assist with event setups and strikes, as necessary.
• Attend A/V team meetings and training sessions.

INTERPERSONAL SKILLS:

• Seasoned interpersonal skills, effective communicator and problem solver
• Detail Oriented
• Driven to improve customer satisfaction, both internally and externally
• Ability to maintain professionalism at all times under high pressure situations
• Must be able to meet team goals and enjoy working collaboratively as a team
• Must be able to work weekends and on-call Shifts
• Must be able to Multitask and prioritize client requests effectively.

EDUCATION/CERTIFICATIONS:

• Valid Driver's License
• Must have skilled knowledge of computers, Microsoft Suite
• Must have skilled knowledge of Audience Response Systems (ARS)

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.