Summary

Console Operators provide optimum security services to the entire Duke footprint. Console Operators will be responsible for monitoring electronic security systems, physical access control systems (PACS), intrusion detection, video cameras, badge verification, and general access control. In addition, Operators will also be tasked with providing gate access, receiving and reacting to large call volume, regulatory requirements, maintaining enterprise situational awareness and other duties as assigned. Responsible for ensuring the safety of Duke Energy employees and property by monitoring and responding to alarms in a prescribed manner. Maintain accurate accounts of events, create reports, gain detailed information and answer questions. Perform data entry in multiple databases; follow established procedures. Assist in general administrative work and other miscellaneous duties. Perform basic investigative functions to include video review, follow up interviews and report writing. Ability to Act in the role of Senior Console Operator performing incident report writing and distribution, key code access validation, alarm signoff, etc. Conduct planned and unplanned Unmanned Aerial Systems (UAS)/drone surveillance missions in support security missions. Performance of the role can be in supplement of or in place of a Senior Console Operator as needed by operations. Training to be provided.

Responsibilities

• 45% Utilize sophisticated security systems and technologies for intrusion analysis, subtle event detection, video analytics, and incident management
• 25% Manages multiple electronic access control systems to monitor and facilitate response for automated alarm systems
• 10% Interacts with corporate investigators, law enforcement, and government agencies to monitor the threat and provide the appropriate security response
• 10% Ensures regulatory compliance for access control system
• 2% Pilot Unmanned Aerial Systems (I-JAS), act as a Visual Observer (VO), or Payload Operator (PO) in accordance with federal, state, and local laws as well as company directives
• 2% Performs pre-mission planning, flight notifications, automation planning, pre-job briefings, risk assessments, debriefings, and post-mission reporting in accordance with the Flight Operations Manual (FOM)
• 1% Other non-flying tasks supporting the execution of I-JAS Missions and the continued integration of the technology at Duke Energy
• 5% Accurately reports flight time, maintenance discrepancies, and accidents in accordance with federal regulations and guidance as well as company policy

Qualifications

• Required education: Minimum of an associates degree
• Required work experience: 1 year

Additional Preferred Qualifications

• Effective listening and clear communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner

' Ability to build trust and loyalty with customers, handle confidential information and act with integrity always

' Willingness to work in an environment that requires 100% phone/computer-based customer interaction

' Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations

• Driver's license; must be able to pass background check and drug screen
• Excellent written and oral communication skills
• Ability to work a rotating shift work schedule as described in the General Job Information section (Days, Nights, Weekends, Mandatory Overtimes, Holidays)

Working Conditions

• Office, shift work
• Willingness to work in an environment that requires 100% phone/computer-based customer interaction
• Ability to work a flexible work schedule as described in the Responsibilities section

Specific Requirements

• Ability to professionally interact with, and present to, all levels of internal and external personnel
• Strategic in nature with tactical abilities
• Previous experience in Security Operations Center, or large-scale dispatch operations
• Previous experience on the following systems: Physical Access Control Systems (PACS), CCTV, Microsoft Office Suite, and any other systems used by ESCC at the time of application

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.