ServiceNow Business Analyst

Lead Consultant - Project Management Specialist

Estimated Project Length: 3 months
Location: Remote- Tyson, VA would be great

Job Summary

• Lead workshops, stakeholder sessions, and user story development to capture and prioritize business needs.
• Convert business requirements into actionable user stories, acceptance criteria, and sprint items.
• Partner with development teams to align technical solutions with business objectives.
• Facilitate agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives as scrum master.
• Track project milestones, proactively manage risks, and provide regular updates to stakeholders.
• Maintain comprehensive documentation such as sprint backlogs, release plans, and burndown charts.
• Oversee user acceptance testing (UAT) and collect stakeholder feedback to confirm system performance.
• Offer expertise in agile practices, scrum methodology, and ServiceNow capabilities to support team success.
• Promote a collaborative team culture focused on innovation and continuous improvement.
• Bridge communication between business units and technical teams to ensure shared understanding and goal alignment.

Required Skills & Experience

• Proven background in ServiceNow implementations as a business analyst.
• Solid grasp of ITIL frameworks and ServiceNow modules.
• Hands-on experience with agile methodologies and scrum leadership.
• Skilled in documenting business needs, user stories, and acceptance criteria.
• Adept at conducting stakeholder interviews, workshops, and requirement sessions.
• Strong ability to produce and manage project artifacts including sprint plans and release documentation.
• Exceptional communication and facilitation abilities.
• Familiarity with ServiceNow reporting and analytics tools.
• Minimum five years in a comparable role.

Minimum Qualifications

• U.S. citizenship with eligibility for Department of Education 6C clearance.
• Bachelor's degree in business administration, computer science, or a related discipline.
• Scrum master certification (e.g., CSM, PSM) is preferred.
• ServiceNow system administrator certification is a plus.
• Demonstrated success in leading agile teams and managing scrum events.
• Flexible and responsive to shifting priorities in a dynamic work environment.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.